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Professional Services Engineer Tier I

Company: Computer Services Incorporated
Location: Amarillo
Posted on: January 17, 2022

Job Description:

Professional Services Engineer Tier 1Location: Any CSI locationTravel: 10%OverviewProfessional Services Engineers are responsible for on-site and remote work required as part of Managed Service implementations and professional services projects for new and existing CSI customers. These projects require deploying, configuring, and troubleshooting systems devices and services for our partners in the Financial Industry. This hands-on role includes working with hardware and software from Dell/EMC, VMWare, Microsoft, and PC peripherals including teller scanners and printers. This position may also assist Professional Services Manager in mentoring Professional Services Engineer Tier 1 employees.Functions

  • Deploy, configure, and migrate clients to Office 365 email platform.
  • Deploy, configure and upgrade physical and virtualized solutions from VMWare, Microsoft, Carbonite, and Citrix.
  • Migration of physical servers to virtual servers.
  • Deploy, convert, or upgrade Microsoft Active Directory and supporting technologies.
  • Software installations, internal CSI applications, the entire Microsoft product family, along with AV applications.
  • Perform site surveys for new and existing CSI customers.
    • Create and update new and existing client network diagrams
    • Work with client ISPs or other third-party vendors to facilitate systems deployment.
      • Assist in providing technical assistance to any other CSI departments, as needed.
        • Training of clients' IT staff on technology deployed
        • Troubleshooting, problem management & resolution.
        • Manage customer expectations, project tasks, and scheduling of tasks
        • Work closely with CSI Support to ensure a smooth device and service transition for ongoing managementRequirementsEducation, Training, and Experience
          • 4-year degree from an accredited university or 5 years equivalent experience:
            • Complete understanding of TCP/IP v4 networking from a systems perspective
              • Basic understanding of ramifications of TCP/IP v6
              • VMware Knowledge:
                • Standalone hosts and storage
                • Active Directory
                • Windows Server
                • Office 365 and Azure
                  • Azure licensing expertise
                  • Email migrations from on-prem and other 3rd-party email hosting to O365
                  • Office deployments
                  • Azure MFA
                  • Azure conditional access
                  • Azure AD Connect
                  • On-premises Server to Azure migrations
                  • Cisco Duo multifactor authentication
                  • Project-based implementation experience
                    • Basic Project Management capabilityGood to have:
                      • Understanding of financial institution technology requirements
                      • Understanding of VoIP technologies and requirements
                      • General understanding of Layer 2 networking
                        • VLANs, trunks, etc---
                        • Carbonite Backup software/replication experience
                          CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.For Colorado Applicants:Colorado Applicants Only: The pay range for this position is $55,000 - $75,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience, and market location. You can find out about our benefits at This information is provided per the Colorado Equal Pay Act.

Keywords: Computer Services Incorporated, Amarillo , Professional Services Engineer Tier I, Engineering , Amarillo, Texas

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