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Employee Benefits Account Manager

Location: Amarillo
Posted on: March 23, 2020

Job Description:

INSURICA has over 550 employees in 30 locations nationwide and is among the 50 largest insurance brokers in the US and is currently the 23rd largest privately held independent agency in the country. INSURICA has an excellent compensation and benefit package. We have a proven track record of helping our employees be the best that they can be through forming a road-map for success through training and support SUMMARY: Assists clients with service needs and makes changes to existing accounts. Service and marketing responsibilities are required in this position. Maintain service and sales delivery standards and perform essential functions to ensure the quality and service standards developed by the agency are provided to its clients. ESSENTIAL FUNCTIONS: Marketing new and renewal accounts in collaboration with the producer or on their own if the producer is unavailable Make sure all proposals and submissions, including applications, are complete, accurate and meet company requirements. Review existing coverage with the producer or insured and update specifications. Compile and review experience Keep a record of each account marketed, the carriers used and current status. Stay informed as to market availability, competitive markets used by others, and continuously expand knowledge of markets. Attend carrier seminars to bolster continuous learning and share with the team upon return Check or determine correct rates and premiums for requested coverage on new and renewal accounts Develop and expand agency relationship with existing companies Check new and renewal policies, endorsements and audits for accuracy in rating, typing, coverage, signatures and input data per guidelines Maintain own suspense file on outstanding orders, correspondence, reports, and follow-up on overdue and suspense items. Maintain expiration control log Maintain contact with clients as necessary, including calling on customer (i.e. Enrollment meetings). Set up open enrollment meetings with the customers as well as any carrier reps that are needed and be responsible for all coordination Inform and educate clients about policy coverage, changes, exclusions and insurance coverage needs (includes Newsletter) Respond to phone calls from clients and companies and comply with the request and/or refer to the producer. Help client resolve claim problems Determine reasons for requests for cancellations, act to save accounts, notify producers according to agency guidelines. Process and follow-up on cancellation requests to carriers to ensure accurate and timely resolution Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions Handle daily mail in a timely manner Maintain a weekly log of new business submitted, quotes issued and policies written. This information is to be coordinated with management using agency reporting systems Participate in seminars and other training to maintain required licenses and for knowledge and skill development ADDITIONAL RESPONSIBILITIES: Adherence to Company policies and procedures Ability to fulfill job responsibilities through acceptable job attendance Act as a back-up for any Account Manager or Account Executive in their absence KNOWLEDGE, SKILLS AND ABILITIES: Self-starter, organized and display good communications skills, both verbal and written Team player and willing to find accommodating solutions for our customers, companies, and Agency Should have thorough understanding of financial services underwriting and coverage Ability to understand written and oral communication and interpret abstract information Strong computer skills and be able to effectively utilize Agency Management systems Strong understanding of ACA and complex compliance and HR issues QUALIFICATIONS: Agent's license Must have minimum 5 years' experience in similar position CPCU or CIC or Life Insurance Industry designation and college degree is desirable Full knowledge of insurance markets Ability to travel to customer or other destinations WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS: Fast-paced multiple tasking, high disruption and ever-changing environment. Ability to perform 80% sedentary work exerting up to 10 pounds of force occasionally and negligible force frequently All requirements may be modified to reasonably accommodate physically or mentally challenged employees MENTAL, PHYSICAL, AND ENVIRONMENTAL DEMANDS: May require prolonged sitting Requires operation of a computer workstation, including keyboard and video display terminal. Requires verbal and written communication Mental or emotional fatigue can be caused by travel requirements, continuous repetition, concentrated attention for prolonged periods of time, or lack of control over work pace or priorities Other demands may include: reading, watching, studying, observing; inspecting, proof reading, manual manipulation; operating office equipment, monitoring computer terminals, technical trouble shooting JOB PERFORMANCE STANDARDS: This job description is intended to describe the level of work required of the person performing the job. Essential functions are outlined. Other duties may be assigned as needs arise or as required to support the essential functions. Specific performance objectives may be developed each year to measure performance of the tasks and functions listed in this job description.

Keywords: INSURICA, Amarillo , Employee Benefits Account Manager, Executive , Amarillo, Texas

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