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Service Manager

Company: Roberts Truck Center
Location: Amarillo
Posted on: June 24, 2022

Job Description:

The -Service Manager -provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues. Prepare annual budget and monitor budget expenditures. Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealerships Service Department customer, operating and profitability objectives.HIGH LEVERAGE ACTIVITIES

  • Performs necessary duties for the safe, efficient and profitable operation of the Service Department through effective management of the service team.
  • Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed.
  • Identify customer needs and opportunities to enhance relationships to grow business and maintain a flow of potential customers.KEY RESPONSIBILITIES AND PERFORMANCE MEASURES
    • Responsible for the overall performance of the service department.
    • Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints and resolving problems.
    • Train employees in company policies, department procedures, job duties, operational safety and to support the goals of the company and not just the individual department.
    • Work to motivate all service personnel to provide high levels of customer service.
    • Recommend solutions to customer needs.
    • Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
    • Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales personnel.
    • Updates job knowledge by participating in educational opportunities; reading about new products.
    • Communicate goals daily, weekly and monthly within the service department.
    • Foster cohesion between the service department and other dealership departments.
    • Other duties assigned by manager.

Keywords: Roberts Truck Center, Amarillo , Service Manager, Executive , Amarillo, Texas

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