COMPUTER SUPPORT SPECIALIST-MANAGEMENT INFO SYSTEMS- F/T-DAY

Company: UHS
Location: Amarillo
Posted on: June 25, 2022

Job Description:

ResponsibilitiesNorthwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and thesurrounding region. We offer the ideal combination of traditional values and the most advancedtechnologies in healthcare, plus the conveniences of big city living in a friendly, smaller-townatmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our qualityeducational system, Amarillo is a great place to live and work.A hospital is only as good as its employees. That's why we're looking for professionals who arededicated and passionate about their work. We're looking for employees who can add to our culture ofexemplary patient care and personal excellence. We're looking for exceptional professionals who shareour vision and values.Visit us online at: https://www.nwths.com/careersPosition: Computer Support Specialist Job Duties/Responsibilities:Provide technical assistance, support, and advice to computer users. Troubleshooting desktop computer,applications and networking problems, communicate solutions, and educate users about the latest technologies.Responsible for the daily administration and maintenance of computer hardware, software, and peripheral devices.1. Ensures end users computer equipment and peripherals are operational.2. Provides ongoing daily technical support to systems users.3. Installs, maintains, and supports desktop computers, peripherals, desktop applications and network connectivity.4. Performs testing and diagnostics to confirm reliable hardware, operating system functionality and file system integrity.5. Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives within the NWTH environment.6. Assists in research and development activities dedicated toward the provision of standardized desktop hardware, software, and support services.7. Provides technical assistance and support as part of a workgroup responsible for the development, deployment, and maintenance of standard desktop images and software distribution packages.8. Provides assistance to workgroups responsible for a wide variety of technical projects.9. Properly documents all activities through the Help Desk system to include actual work performed and any changes to hardware and/or software.10. Configures user access and troubleshoot network printing services. Installs, configures and maintains print servers. Assists in the maintenance of equipment and/or spare parts inventory and the proper documentation of such.11. Assists with the assessment, planning, and implementation of department moves and special projects.12. Contributes written procedural documentation necessary to build a rich IT knowledge-base.13. Provides backup support for the Help Desk when required.14. Performs other duties as assigned.15. Maintains a professional image and reflects the department and hospital's philosophy of excellence and professionalism in customer service while directly performing the job and at all times while representing the department and the hospital.16. Follows NWTH compliance programs and federal and state regulatory guidelines.Benefit Highlights: Challenging and rewarding work environment Competitive Compensation and Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! Tuition Reimbursement Retention Bonus Program Loan Forgiveness ProgramOne of the nation's largest and most respected providers of hospital and healthcare services, UniversalHealth Services, Inc. (UHS) has built an impressive record of achievement and performance. Growingsteadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companiesby Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' LargestPublic Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through itssubsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities andambulatory care access points, an insurance offering, a physician network and various related serviceslocated in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.QualificationsEducation, Training, Experience and Licenses/Registrations Required: REQUIRED QUALIFICATIONS: High school diploma Experience using a Help Desk trouble ticketing system Must be customer-service oriented and have excellent communication skills, including speaking, listening, reading and writing Experience working with others as part of a technical team, with participation in special projects that may not be related to standard desktop support duties and responsibilities Experience performing job duties and assignments with little supervision, functioning independently as part of the team Experience in supporting desktop computers/peripherals in a Microsoft networked environment Hands-on experience configuring, installing, and managing print servers, and network fax/scanner/copier devices Experience supporting desktop applications, including but not limited to Microsoft Office Strong knowledge of Windows 7/10 operating systemsWORKING KNOWLEDGE OF: Networking protocols (Ethernet and TCP/IP) and networking equipment such as routers, switches, terminal servers, etc. Peripheral devices such as scanners, printers, modems, Smartphones, tablets, laptops, and other wireless devices Microsoft Active DirectoryPhysical and Sensory Requirements:1. Ability to read, write, and converse in English.2. Ability to communicate with patients, families, staff, physicians, support agencies, vendors and others.3. Ability to remain calm and composed under stress.4. Ability to respond to pages, telephones, and other auditory stimulation.5. Ability to evaluate and interpret information and make independent decisions.6. Bending and lifting (10-70 lbs), grasping, fine hand/eye coordination, pushing and pulling, prolonged standing and/or sitting.7. Must be able to tolerate occasional long hours and occasional loud noise.MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS USED:1. Personal Computers, Laptops, Servers, Printers; both utilization and configuration as necessary2. Basic knowledge of all computer equipment utilized in MIS3. Telephone and Voice Mail4. Service Specific Software packages5. Calculator6. Paging system7. Various software packages for e-mail, word processing, spreadsheets, graphics and database8. Facsimile Machine9. Copier10. Audio/Visual Equipment, TV/VCR, Slide Projector, Overhead Projector, LCDDisclaimerNorthwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance fromsearch firms for this employment opportunity. Please, no phone calls or emails. All resumes submittedby search firms to any employee at UHS via-email, the Internet or in any form and/or method withouta valid written search agreement in place for this position will be deemed the sole property of UHS. Nofee will be paid in the event the candidate is hired by UHS as a result of the referral or through othermeans.EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equalemployment opportunities are available to all applicants and teammates. UHS subsidiaries are equalopportunity employers and as such, openly support and fully commit to recruitment, selection, placement,promotion and compensation of individuals without regard to race, color, religion, age, sex (includingpregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status,protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to helpprospective candidates by matching skillset and experience with the best possible career path at UHSand our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience.During the recruitment process, no recruiter or employee will request financial or personal information(Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will notemail you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a jobposting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at:https://uhs/alertline.com or 1-800-852-3449.

Keywords: UHS, Amarillo , COMPUTER SUPPORT SPECIALIST-MANAGEMENT INFO SYSTEMS- F/T-DAY, Executive , Amarillo, Texas