Sales Manager
Company: David's Bridal, LLC.
Location: Amarillo
Posted on: August 2, 2022
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Job Description:
future opportunity To join our teamWhat if you discovered a
company that dominates the products in their category - 1 out of 3
being sold by them? Is the undisputed market leader in their
industry, by a wide margin, organically capturing 90% of their
customers, and taking care of them with one of the highest customer
service scores in retail? AND what if they are operating in a
formidable stable industry that is never, ever going away? At
David's Bridal, we empower our customers and our employees to stay
true to their dreams and find the one, whether that means the
wedding dress that matches her personal style-or the career that's
a perfect fit. We're always available to speak to future talent! If
you would like to join David's Bridal one day, and you believe this
could be the perfect role for you, but is not available, please
consider applying anyway. Say "I DO" to your future! The Sales
Manager will effectively lead, develop and support the Stylist
sales team to meet and exceed sales plans and productivity targets,
build customer traffic and deliver 5-star customer service. The
Sales Manager is a dynamic, attentive and inspiring leader who has
mastered relationship building with the customer; a mentor and
coach to the Stylist team, and who sets expectations for 5-star
customer service in order to "find the one" and support 'her' life
event up to and beyond the event date. The Sales Manager is an
individual who builds a store environment that delivers a flawless
customer service and selling experience through beautiful store
visual standards, execution of sales promotions and outreach.
Essential Job Functions: Leads and models a customer first culture
across all roles, executes customer service strategies to deliver a
Five-Star Customer Service experience. Maximizes appointment build
and drives customer loyalty through clientele calls.Resolves all
customer issues and partners with Store Manager or Contact Center,
as needed. Responds promptly to all customer questions providing
product and service information. Speaks to every customer before
they leave the store to validate and ensure an exceptional
experience, resolving any issues in the moment.Manages customer
service strategies to deliver a 4.8 customer rating, addressing all
negative reviews and solving root cause.Creates a climate in which
people want to do their best. Motivates direct reports and team
members and makes each individual feel that his/her work is
important.Dedicated to meeting and exceeding the expectations and
requirements of internal and external customers. Manages with the
stores customers in mind and holds their team accountable for doing
the same.Maintains store-standards to support an exceptional
customer shopping experience. Responsible for flawless execution of
all marketing, promotions and markdowns.Maintains a professional
dress code and ensures that all team members adhere to the company
Dress Code Policy and standards.Leads the Stylists to achieve Total
Monthly Income (TMI) Goals consistently by executing foundational
excellence and performance-based leadership.Executes sales plans
consistently in partnership with Store Manager, drives sales
through KPIs, to achieve a balanced Ranked Scorecard.Maintains the
standards of being a role model and is committed to sales
leadership of the Stylists by: Driving sales and customer service
through constant floor management and use of SBI to develop selling
skills and recognize great performance.Communicating daily sales
goals to all associates and driving action through Chat Ins/Chat
Outs.Monitoring individual associate performance and developing
goals for improvement through coaching and feedback.Leading and
inspiring Stylists to exceed a sales productivity per hour, bridal
conversion and add-ons goals.Coaching the team to complete the sale
on the first visit and capture future appointments.Leads all bridal
shows and outreach initiatives in partnership with Store
Manager.Leads execution of monthly Visual Merchandising Plan as an
event, overseeing the outcome of activities and communicating the
sales goals to the team.Manages critical thinking to identify the
root cause of a metric, process or behavior and finds a solution to
correct, working with Store Manager, as needed.Executes all
critical operating procedures with accuracy and hold team
accountable.Makes good decisions based upon a mixture of analysis,
wisdom, experience and judgment. Sought out by others for advice
and solutions.Identifies and prioritizes critical business issues
and aligns the team. Discerns what is critical and puts less
important issues aside. Eliminates roadblocks.Monitors inventory
management, special orders, layaway, mark out of stock, repairs and
ensures first quality standards for all merchandise.Acts as a sales
leader, coach and role model to Stylists through floor
management.Builds, develops and retains high performing team
members across all roles.Attends and participates in weekly
management meetings.Participates in quarterly succession planning
meetings with Regional Director.Supports weekly schedules based on
productivity to meet the needs of the customer and sales while
controlling total monthly income.Manages to achieve all daily,
weekly and monthly routines and tasks while planning time
effectively. Executes and monitors all the training for the five
stages model for the Stylist, Dress Specialist and Bridal Show
Reps.Creates a culture of inspiration by recognizing strong
performance and celebrating achievements.Provides all team members
with good working conditions and the personal respect each team
member deservesChampions and executes new processes, behaviors and
programs as assigned.Executes and hold team members accountable for
Beautiful Store Standards, ensures flawless execution of all
merchandising strategies to maximize sales. Requires all store team
members to consistently maintain pristine housekeeping standards on
the selling floor and back room.Communicates a compelling and
inspired vision, sense of purpose, and expectations. Inspires and
motivates the team to get on board. Adapts style to support and
influence team members.Manages all loss prevention, security
processes and policies at all times. Partners with the Store
Manager and achieves all expense budgets including payroll, shrink,
supplies, fixtures/equipment.Responsible to ensure that store
payroll does not exceed monthly budget, accurately monitoring and
acknowledging timesheets for all roles that clock in and out for
all scheduled shifts, breaks and meals.Manages authorized contests
in partnership with leadership team to motivate store team.
Addresses fixture replacement and store repairs.Executes effective
scheduling practices to maximize sales and customer
service.Completes all action plans on a quarterly basis with Store
Manager. Executes all aspects of operational controls flawlessly.
Focuses on development and learning, completes all training as
assigned for on-going development.Knowledgeable of internal
business end-to-end processes and priorities and executes them to
compete in the marketplace to improve service. Partners with the
Store Manager to execute strategies to build, develop and retain
all high performing team members. Plus, reduce turnover.Solicits
feedback from Stylists that enhances business, increases sales and
creates a culture of continuous improvement.Participates in
recruiting efforts through talent/new hire recommendations as
directed by the Store Manager.Partners with Store Manager in
developing employees to their full potential through coaching and
training.Monitors all employee issues and partners with Store
Manager to determine action plans and performance management
strategies.Other duties as assigned.Physical Demands:While
performing the duties of this job, the employee is required to
stand, walk, and sit for extended periods of time; reach for tools
and objects with hands and arms; climb stairs; stoop, kneel,
crouch, or crawl; and talk to and hear customers . The employee
must occasionally lift to 25 pounds. The employee must be able to
see up close and at a distance, as well as use peripheral vision
and depth perception, and be able to look at, read, and use a
computer and all other electronic devices for long periods of time.
Education & Credentials:High School Diploma or degree.Two years
prior retail experience, preferably in a supervisory role in an
apparel or specialty store environment.Prior experience with
computerized POS system.Love wins when love is for Everyone! Our
mission at David's Bridal is to embrace the ideas of Diversity,
Equity, and Inclusion. It is our goal to build a workforce that is
representative as the customers we serve. We vow to create a
culture where all forms of diversity are celebrated and seen as
valuable. Disclaimer The preceding job description has been
designed to highlight the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive
description of all duties, responsibilities and qualifications
required of employees assigned to this job. Actual duties and
responsibilities will vary. Other details Job Family Retail Job
Function Leadership Pay Type Hourly Employment Indicator Regular
Travel Required No Required Education High School Apply Now
Keywords: David's Bridal, LLC., Amarillo , Sales Manager, Executive , Amarillo, Texas
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