Principal Customer Communications Program Manager

Company: VirtualVocations
Location: Amarillo
Posted on: September 16, 2023

Job Description:

A company is looking for a Principal Customer Communications Program Manager in the United States who will support strategic initiatives, develop communication programs, and drive customer satisfaction.
Key Responsibilities:

Support strategic efforts and provide counsel on cross-team priority projects and communications audit for the customer success organization
Develop and execute a consistent communications program, producing high-quality internal and external communications assets and narratives
Drive crisis communication efforts to support customer escalations, critical incidents, and corporate events that may impact customer perception

Required Qualifications:

8+ years of experience in consulting, project, and/or communications program management
5+ years of experience in a public communications role in a large corporation
5+ years of experience working with and influencing executive audiences
Bachelor's degree or related experience and/or training
Ability to work in a diverse, dynamic, fast-paced global environment and collaborate across teams

Keywords: VirtualVocations, Amarillo , Principal Customer Communications Program Manager, Executive , Amarillo, Texas