Customer Service Representative-Work at Home

Company: Advanced Call Center Technologies Llc
Location: Rolla
Posted on: November 19, 2021

Job Description:

TEMPORARILY working from home, MUST have Internet. ACT provides computer equipment. Must be local to the Junction City, KS Advanced Call Center Technologies is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking Mortgage Customer Service Representative who are passionate about helping others, to join our team. We offer: PAID TRAINING! Opportunities to advance within Hourly, overtime, and tremendous bonus opportunities Flexible full time schedules and stability! Affordable benefits for you, your spouse, and/or children after 90 days Paid time off and paid holidays after 90 days Customer Service Representatives primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, and internet, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities for Customer Service Representative Responds promptly to customer needs, solicits customer feedback to improve service Maintains confidentiality, listen to others without interrupting Speaks clearly and persuasively in positive or negative situations Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Minimum Qualifications for Customer Service Representative Education: High School diploma or GED. Must be able to successfully pass criminal background check Data entry and basic computer skills ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge. Job Type: Full-time Benefits: Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Work from home Schedule: 8 hour shift Supplemental Pay: Bonus pay Education: High school or equivalent (Preferred) Work Location: One location Work Remotely: No Work Location: One location by Jobble

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