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Associate Tier 2 Technical Consultant

Company: Riskonnect
Location: Amarillo
Posted on: March 23, 2020

Job Description:

Riskonnect is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world renowned industry analysts - Gartner, Forrester and Advisen RMIS Review. We employ more than 500 risk professionals in the Americas, EMEA and Asia Pacific and serve over 900 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought after place to work.

Purpose

This is a support role requiring basic understanding of SaaS-based software. An understanding of APEX and the Salesforce Platform is required. It is not a development position.

Solve client technical problems/incidents:Perform problem determination (PD)and troubleshootingbased on information in case/ticket notes and in instances of the Riskonnect service. Obtain from client and internalteamsrelevant information to assess incidents and to determine possible causes and solutions. Know and engage correct internal teams for further support when required, provide them with relevant information. Offer solutions and workarounds to internal teams and to clients/users, possibly involving theconfiguration of Salesforce, modification of APEX code, SQL code, or other ad hoc tools.

After an initialperiod of time, home-office work may be a viable option based on employee performance.

Primary Responsibilities


  • Troubleshoot client/user incidentssuch as platform configuration andcustomizedcode.
  • Install package update to resolve productdefects.
  • Prioritize cases in conjunction withaccount teams.
  • Participate in development team sprint meetings related to coding issues.
  • Deploysomemass updates to multiple client orgs.
  • Minimal Travel
  • Other Duties as assigned.

    Your current skill set will include:

    • APEX, Salesforce platform experience.
    • HTML, CSS, and JavaScript
    • Troubleshooting and problem-solving skills
    • Strong Verbal Communication
    • Technical Writing
    • Understanding of SQL database concepts/language
    • Cognos skills are a plus.

      Education

      • 3+ years technicalsupportexperience, preferably is SaaS or RMIS.
      • Bachelor's degreeor equivalentin related field(Computer Science)
      • Strong technical skills with proficiency in technology concepts.
      • Salesforce App Builder Certification strongly preferred.
      • Excellent written and verbal communication skills.

        Misc:

        • Availability to travel: yes, minor/occasional amount.
        • For Installations, planned travel may be required with a few weeks' notice.

          Though not frequently, demand and critical situations may require travel on short notice.Travel may be international.
        • Must be alegalUS resident.
        • Occasional minor lifting/carrying of
        • Accommodations will be made for applicants with health restrictions.
        • This is a salaried position, not a shift. Regardless of location, approximate work hours will be 09:00-17:00ET with some additional as needed.
        • All specifications in this postingare subject to changein response tobusiness needs.

Keywords: Riskonnect, Amarillo , Associate Tier 2 Technical Consultant, IT / Software / Systems , Amarillo, Texas

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