Process Executive

Company: Cognizant US Corporation
Location: Amarillo
Posted on: January 12, 2020

Job Description:

Process Executive Job Description: Responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients. Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers. Job Requirements: High school diploma or GED 2 years of customer service experience Knowledge of professional telephone etiquette and soft skills Analytical and problem solving skills PC proficiency to include Microsoft Office Excel, Word and Outlook Clear and concise verbal and written communication skills. Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays. Preferred Job Requirements: Healthcare customer service experience Knowledge of standard concepts, practices and procedures with dispensing pharmacies Knowledge of Facets and AS400 applications 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL1 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service-Healthcare NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Texas-Amarillo - TX USA, COG Full Time Employee Full-time Standard Entry Level Day Job Jan 7, 2020, 8:03:20 PM Business Process Outsourcing BPO - United States

Keywords: Cognizant US Corporation, Amarillo , Process Executive, Other , Amarillo, Texas