Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: Clovis
Posted on: April 9, 2021
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Job Description:
Req ID: 211761 Service Advisor - Truck--CareWelcome to Love's!
Our service advisors--are--customer-focused
professionals--who--listen to the customer's concerns and
advise--them on the best possible--solutions.--They--are passionate
about getting our customers back on the road quickly--while driving
profit through sales of service, repairs and parts. Service Advisor
Responsibilities:* Greeting customers in person or by phone and
providing exceptional customer service * Listen to the description
of problems or service--needed * Determine type of service
required--based on diagnosis--and prepare repair--orders * Estimate
the time and cost of every--repair * Advise customers on other
available--services * Secure--agreement from the customer prior to
all repairs * Manages delivery of required repair action by
successfully setting and managing customer expectations and
accepts--accountability for delivering outstanding service--levels
* Clearly explain the requested service of every truck * Act as
a--liaison--between the customers and technicians * Maintains
documentation, including purchases orders, invoices, work orders,
etc. * Verify all final invoices and reconcile work performed
and--charges We have a lot to offer:* Medical/dental/vision
and--life--insurance--plans * Flexible--scheduling * Road to
Success program for career development * On-the-job training *
Competitive pay (paid weekly) * Holiday pay * 401(k) with matching
contributions\* Quarterly bonus opportunity Qualifications: *
Ability to work--flexible shifts-including nights, weekends, and
sometimes--holidays * Previous experience as a service manager or
supervisor * Previous mechanical experience * Ability--to--do--some
light lifting (no more than 50--lbs) and bending--once in a--while
* Excellent communication skills * Basic math and computer skills
Diversity Statement: From the founding of Love's, our leaders have
been passionate about providing excellent customer experiences and
helping our Team Members grow. We do both within a culture of
respect and inclusion. In order to sustain this culture, we will
welcome individuals who are diverse in experiences, age, race,
gender, sexual orientation, religion and physical or mental
ability. Also, we are committed to sustaining a professional
working environment where ALL people feel respected. By doing these
things we will cultivate diversity of thought and a spirit of
innovation. Company Growth: The opportunities for professional
growth are our biggest benefit!--Love's--continues to grow at a
rate of 40+ new stores per year throughout the US. Love's is
consistently--ranked--highly--on Forbes Magazine's annual listing
of America's largest privately held companies.
Whether--corporate,--retail,--restaurant, or--truck care, we offer
you the opportunity to--drive--your own career. Join #teamloves
today! Job Function(s): Truck Tire Care Love's Travel Stops &
Country Stores is the industry-leading travel stop network in the
United States. For more than 55 years, we've provided customers
with highway hospitality and "Clean Places, Friendly Faces." We're
passionate about serving drivers with clean, modern facilities
stocked with fuel, food and supplies. We offer meals from popular
restaurant chains, trucking supplies, showers and everything needed
to get back on the road quickly. The Love's Family of Companies
includes:* Gemini Motor Transport, one of the industry's safest
trucking fleets* Speedco, the light mechanical and trucking service
specialists* Musket, a rapidly growing, Houston-based commodities
supplier and trader* Trillium, a Houston-based alternative fuels
expert
Keywords: Loves Travel Stops & Country Store, Amarillo , Service Advisor - Truck Care, Other , Clovis, Texas
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