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Patient Financial Services, Collector, FT Days

Company: Ardent Health Services
Location: Amarillo
Posted on: May 3, 2021

Job Description:

Job Summary:

The Collector is responsible for the effective communication and timely collection of patient accounts for initial phone contact with the insurance company and/or the patient for payment and resolve balances. They must be able to sometimes act as a mediator between the two when needed. Assists in answering incoming phone calls as well as customers that come to the office and review/process mail correspondence. Such responsibilities encompass not only the internal functioning of the area, but also the integration of these services into the overall functioning of BSA. Understands, participates in, and contributes to quality of customer service. Insurance collectors are a specific subset of collectors and specialize in all debts relating to health care, including hospitalizations, surgeries and routine services.

Education/Licenses/Certifications:

* High school diploma/GED

Qualifications/Knowledge/Skills/Abilities:

* At least 1 year of healthcare insurance collection experience required

* Experience and/or knowledge of managed care, governmental and commercial insurance * Accountability for meeting monthly cash collection goals * Must exhibit desire to exemplify the BSA culture, including the BSA Mission, Vision and the BSA Way * Excellent customer service and communication skills (written, verbal, and phone) * Ability to multitask and possess good organizational skills * Ability to tolerate interruptions and display flexibility * Solid keyboard and data entry skills required

* Beginning to intermediate level of expertise with Microsoft Office Outlook, Word and Excel * Good organizational, self-motivating, and follow-through skills * Position requires fluency in English language to function in job environment appropriately

Keywords: Ardent Health Services, Amarillo , Patient Financial Services, Collector, FT Days, Other , Amarillo, Texas

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