New Store ~ Opening July 2021
We are searching for a Store Manager to run our new Amarillo
store, which will be opening in July!
PRIMARY OBJECTIVE OF POSITION:
Oversees the assigned store in a manner which ensures that all
retail sales and related activities are performed in a
professional, courteous, reliable and results-oriented manner. This
direction should promote the goals and objectives of the company
and put an emphasis on an increase in sales and profits.
MAJOR AREAS OF ACCOUNTABILITY:
1. Drives the establishment of meaningful goals and policy
guidelines pertaining to retail sales operations and helps develop
effective plans and programs to achieve sales goals and
2. Manages and coordinates all store functions and personnel
including interviewing, selecting qualified employees, ensuring
adequate employee coverage, fielding questions on product and
procedures, providing work direction, and performance management
activities including conducting employee performance reviews and
issuing disciplinary actions. Leads the process to ensure adequate
employee coverage and scheduling to maintain effective store
3. Takes exceptional care that all customers are assisted in a
professional, courteous, reliable, honest, and responsive manner.
Responds to customers' needs and acts as point of escalation and
resolution for customer complaints and concerns within established
4. Develops, analyzes and has budgetary Profit and Loss
(P&L) accountability including in the delivery of all revenue
and direct expense objectives.
5. Seeks ways to maximize alternate sources of revenue including
but not limited to ensuring Service Protection Plan (SPP) sales,
approved credit card applications, parts, billing of technical
hours, warranty claims, add on sales, and commercial business
growth meet or exceed Company established goals.
6. Spends adequate time on the retail show floor in "a position
to notice" to ensure an increase in employee knowledge and
opportunities to make add-on sales. Ensures compliance to all
non-negotiable and customer service standards.
7. Implements retail training programs for the store to ensure
all employees are fully trained in their positions and
cross-trained as needed. Oversees the completion of all assigned
training for store employees in a timely manner using available
resources including the company's learning management system.
8. Drives effective communication and implementation of
important company information including direction from the
Corporate Office, programs, and policies to all staff. Obtains
understanding, involvement, and commitment of employees by keeping
them informed of, and trained in the use of new products, ongoing
advertising, price changes, and Company and regional sales
promotions and contests.
9. Ensures that store appearance is in compliance to Company
policy, such as the company merchandising standards, and that all
changes made display the product effectively to promote sales, is
properly priced and signed, and is consistently maintained in a
neat and orderly condition. Oversees the completion of all
merchandising programs according to deadlines including line
reviews and revisions accurately.
10. Oversees that inventory at the store is properly managed to
meet Company inventory standards, as measured by regular cycle
counts, internal audits and physical inventories. Makes sure
company's assets are adequately protected against theft or other
suspicious activity by following best practices and complying with
all Company Loss Prevention (LP) policies.
11. Oversees the balancing of all money received according to
established procedures and Store Operating Platforms (SOPs).
Immediately works with LP to investigate discrepancies and take
corrective action when necessary.
12. Works with the Merchandising department to ensure adequate
inventory is allocated to the store, informs them of repeated
problems with products, recommends added or discontinued products,
provides notification of recurring stock-out situations, abnormal
sales trends and other information relevant to allocating
inventory. Provides input concerning inventory issues to regional
sales manager for follow-up when necessary.
13. Informs the Retail Marketing department of any local
advertising opportunities to ensure the effectiveness of media used
and to increase retail sales.
14. Leads the Manager on Duty (MOD) process by acting as the MOD
when needed and ensuring MOD responsibilities are completed by
assigned personnel including following established opening and
15. Participates in all non-commissionable events deemed
necessary by the Company such as sales meetings, trade shows,
16. Keeps supervisor informed of important developments,
potential problems, and related information necessary for effective
management. Coordinates and communicates plans and activities with
others, as appropriate, to ensure a coordinated work effort and
17. Performs related work as apparent or assigned.
* High school education plus at least 2 years of college.
Bachelor's degree or equivalent in marketing, business
administration or a related field preferred. * At least 4 years of
related retail sales experience. * At least 2 years of supervisory
experience. * Ability to lead, guide, and mentor store employees. *
Must exhibit sound decision making qualities. * Strong customer
service, sales, decision and problem solving skills. * Ability to
communicate effectively, both orally and in writing, with a wide
variety of customers, Company personnel and others. * Ability to
operate and use a Personal Computer (PC) with working knowledge of
Microsoft Office Skills including Word, Outlook, and Excel. *
Strong analytical skills and understanding of common retail and
financial metrics. * Ability to maintain a working knowledge of the
company's intranet including related Store Operating Platforms
(SOPs). * High mechanical aptitude including having knowledge of
light industrial products, hydraulics, etc preferred. * Ability to
work a schedule that maintains effective store operations. *
Required to be part of 24-hour security company call list in order
to respond to off hour alarm issues. * Handles confidential
information with the utmost judgment and discretion. * Demonstrates
Northern Tool + Equipment's 12 Core Competencies.
* Frequently required to use hands to handle objects; and talk
or hear. * Ability to lift up to 70 pounds. * Frequent bending,
twisting, stooping, reaching and lifting. * Required to stand on
cement floor for long periods of time. * Specific vision abilities
required include close vision and the ability to adjust focus.
SUPERVISION OF OTHERS:
Direct supervision of:
1-2 exempt employees
5-20 non-exempt employees