Front Desk Manager

Company: City of Amarillo, TX
Location: Amarillo
Posted on: June 12, 2021

Job Description:

This position requires heavy public contact in a very fast paced environment. Duties include being responsible for office operations and cash management on a daily basis for the Warford Activity Center, including a large volume of electronic registrations and reservations; supervising and implementing training of all front desk attendants; maintaining equipment and supplies used in job function, and requesting supplies when needed; completing multiple tasks while coping with numerous interruptions; and serving as a front desk attendant, answering a wide variety of questions pertaining to all aspects of the Warford Center and the Parks and Recreation Department. This position will be required to work shifts including evenings, weekends, holidays, overtime as necessary by the department, and during inclement weather. This position is considered weather essential personnel.

• Supervises several hourly Front Desk Attendants.
• Assist with all hiring, processing, and training of the front desk staff.
• Accountable for all aspects of the Warford Activity Center office and front desk, including inventorying all office supplies and placing office supply order when needed.
• Performs general administrative tasks including promptly returning phone calls, responding to email and other correspondence, sorting and filing records, completing memos and forms. Interacts with customers to provide exceptional service, receive complaints, suggestions and questions, provides information and assistance as requested.
• Serves as receptionist and front desk attendant for the Warford Center, using proper telephone etiquette and communicates clearly and appropriately with youth, parents, staff, and patrons.
• Provides Center Supervisor with various detailed accounting reports on a weekly or as needed basis including accounting for funds received, computing charges and fees for patrons and members, and preparing and monitoring invoices.
• Must be able to demonstrate initiative, and think, work, and make independent decisions based on sound judgment.
• Have strong team building skills including the ability to lead, cooperate, motivate, and contribute as part of a team with representatives from other areas and departments.
• Answer any questions or concerns from the public or staff about the Warford Center or the Parks and Recreation department.
• Monitor office budget including staffing, equipment, and supplies cost. Also monitor funds spent and update the budget spreadsheet. Submit recommendations and budget requests for the next fiscal year.
• Opens and/or closes the office each day, in a timely and dependable manner.
• Takes accurate messages, communicating necessary information to staff.
• Uses recreation software system to take payments, enroll people in classes and programs, process memberships, and make rental reservations for the Warford Center.
• Prepares and balances cash report daily prior to leaving, and verifies the Front Desk Attendants' cash reports and deposits are accurate and done correctly.
• Directly responsible for any job duties and decisions pertaining to the front desk and its operation, and for keeping the Center Supervisor informed of situations when the Center Supervisor is absent or otherwise unavailable.
• Maintain good communication and problem solving skills with all staff, and builds professional relationships with all internal staff and customers.
• Be able to handle, in a positive way, the demands that contact with many youth and families bring every day. This includes stress, tension, noise, and interpersonal conflicts. Must be able to physically and mentally react immediately to unexpected circumstances and conflicts.
• Performs other job-related duties as assigned.

Minimum Requirements:

High School Diploma or its equivalent is required.

A minimum of 6 months supervisory experience, and a minimum of one (1) year of clerical experience is required. Bi-lingual preferred. Some accounting experience preferred. A valid Texas drivers license is required.

The City may consider all related education and/or experience in determining an applicant's minimum qualifications and starting salary.

Additional Requirements:

• Ability to type 40 wpm, preferred.
• Ability to operate computers for data entry and word processing with a working knowledge of Microsoft Word, and Microsoft Excel.
• Maintain confidential records and files.
• Excellent time management skills and the ability to prioritize work.
• Good public relations, communication, multi-tasking, and organizational skills.
• Ability to function in a team oriented environment.
• General knowledge of Parks and Recreation department.
• Ability to operate office equipment, including copy/fax machines, multi-line telephone systems, and scanner.
• Above average ability to operate under pressure from frequent phone calls and patron requests.
• Regular and punctual attendance is a requirement of this position.
• Ability to obtain CPR/ First Aid and AED certification within six months of employment. City may pay training costs.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

Essential Job Functions:

The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions.

Work Hours:

Must be available to work weekends, holidays, evenings. Must be available to work all hours from 6:00 am-10:00 am. This position will be required to work shifts including evenings, weekends, holidays., overtime as necessary by the department, and during inclement weather.

Keywords: City of Amarillo, TX, Amarillo , Front Desk Manager, Other , Amarillo, Texas