ABM, a leading provider of integrated facility solutions, is
looking for a Wheelchair Agent.
To fulfill the passenger services obligation of the airlines for
its officially disabled passengers as well as to assist
non-disabled persons who wish wheelchair assistance for their
Passenger services positions are very customer service oriented
and "tipping" is allowed and customary. Wheelchair Agents who
provide extraordinary customer service are known to increase their
earning potential between $25-$100 per week (example only).
Primary Duties and Responsibilities:
Safely transport passengers from gate-to-gate, curb-to-curb, or
gate-to-curb dependent upon whether an in-terminal plan transfers,
originating passenger or destination-arriving passenger.
At all times follow all safety precautions (push wheelchair at a
safe pace, beware of other passengers and carts darting into path,
push only one wheelchair at a time, back wheelchairs down jetways
rather than face-forward due to decline of the jetway ramp,
Assist passengers at baggage claim as may be necessary
Dependent upon airport, coordinate with dispatcher for
Coordinate with gate agents any wheelchair assisted passengers
who will need gate agent assistance at time of boarding to board
Interact with passengers in a positively interpersonal way
Assist passengers in any way necessary relative to professional
passenger relations (i.e., providing directions, assisting with
flight information, and any out-of-the-ordinary circumstances like
delayed flights, etc...)
Comply with all Transportation Security Administration (TSA)
checkpoint screening requirements and processes
Complete thorough Incident Reports for any accidents or any
out-of-the-ordinary events while in the course of transporting a
Work environment: Major airport.
ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual
Category: Airport and Airline