AIG is currently hiring and has the ability to complete virtual
interviews and training for our SUMMER classes. These positions are
remote, work from home, at this time and will lead to working in
the Amarillo, TX office in the future.
AIG Life & Retirement - We see the future in you.
AIG Life & Retirement makes a tremendous difference in people's
lives. We help people make some of the most important decisions
they're ever going to make. We help them respond to some of life's
most difficult moments through the solutions and services we
provide, and we help them plan and take action to protect the
future they envision. Life & Retirement brings together a broad
portfolio of retirement, life and institutional products offered
through an extensive, multichannel distribution network. With our
customer-focused service, breadth of product expertise, deep
distribution relationships - and world-class team of talented
employees who are passionate about what they do.
At AIG, our Customer Service Consultants are at the heart of our
mission and are dedicated to always serving our clients. The
Customer Service Consultant role is meant for those looking to make
a real impact and build a career in financial services. They have a
passion for delivering a personalized and caring experience - they
anticipate and resolve client concerns with the goal of exceeding
expectations, no matter how large or small the request.
In this role, you will be the first point of contact for our
customers and reply to case inquires related to status, selected
data changes, required forms information, documenting all
inquiries, and any necessary corresponding actions. Perform
financial and non-financial transactions necessary to satisfy
requests using multiple computer systems and productivity tools.
Provide compassion and empathy to our customers by answering a high
volume of incoming calls with a high degree of accuracy and
What our employees like most about working for AIG:
Participating in a noble cause and helping people retire with
We care about your professional development. Our career progression
program will provide you with the opportunity to develop your
skills, strengthen your productivity and be eligible to
progressively advance to internal positions with an increase in
responsibility and compensation.
A generous benefits plan and attractive pay. Benefit package
includes: Paid Time Off (AIG recognizes the importance of work life
balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays
per calendar year.
A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1
for $1 match up to 6% with immediate vesting, plus AIG
automatically contributes an additional 3% into your 401K
regardless of if you enroll or not.
We want to hear from you today if you can:
Successfully complete a comprehensive paid training course to be
ready to help our customers in making an impact in their lives.
Work different shifts between the hours of 7am - 8pm, Monday -
Friday. (Your shift is established by business need).
Provide an outstanding customer service experience all while
generating energy, excitement, and passion around AIG products.
Quickly and effectively problem solve who can execute on action
items effectively to deliver impactful solutions.
Effectively convey policy information and company procedures to all
Manage and troubleshoot complex customer service issues involving
cross functional partners while using advanced technical
What we are looking for
High School Diploma or GED from an accredited institution
required/some college preferred.
Professionals that are action oriented, high energy, personable,
mindful, and have a genuine desire to help our customers.
Proven customer service or call center experience preferred.
Demonstrated interpersonal and communication skills with the
ability to interact with internal/external customers.
Advanced computer knowledge. Proficient with MS Office and strong
professional typing skills required.
Ability to manage multiple tasks and work successfully in a
structured fast paced call center team environment with the ability
to meet key performance indicators.
Interested in learning more about AIG Life & Retirement? More
information can be found at
It has been and will continue to be the policy of American
International Group, Inc., its subsidiaries and affiliates to be an
Equal Opportunity Employer. We provide equal opportunity to all
qualified individuals regardless of race, color, religion, age,
gender, gender expression, national origin, veteran status,
disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to
our future and our mission - creating a foundation for a creative
workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in
each employee, seeking to ensure that our people are not only
respected as individuals, but also truly valued for their unique
To learn more please visit:
AIG is committed to working with and providing reasonable
accommodations to job applicants and employees with physical or
mental disabilities. If you believe you need a reasonable
accommodation in order to search for a job opening or to complete
any part of the application or hiring process, please send an email
to email@example.com. Reasonable accommodations will be
determined on a case-by-case basis.
OP - Operations
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