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Customer Service Consultant

Company: American International Group
Location: Amarillo
Posted on: June 12, 2021

Job Description:

AIG is currently hiring and has the ability to complete virtual interviews and training for our SUMMER classes. These positions are remote, work from home, at this time and will lead to working in the Amarillo, TX office in the future.

AIG Life & Retirement - We see the future in you.

AIG Life & Retirement makes a tremendous difference in people's lives. We help people make some of the most important decisions they're ever going to make. We help them respond to some of life's most difficult moments through the solutions and services we provide, and we help them plan and take action to protect the future they envision. Life & Retirement brings together a broad portfolio of retirement, life and institutional products offered through an extensive, multichannel distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships - and world-class team of talented employees who are passionate about what they do.

At AIG, our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients. The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience - they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.

In this role, you will be the first point of contact for our customers and reply to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed.

What our employees like most about working for AIG:

Participating in a noble cause and helping people retire with dignity.
We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to internal positions with an increase in responsibility and compensation.
A generous benefits plan and attractive pay. Benefit package includes: Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

We want to hear from you today if you can:

Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
Provide an outstanding customer service experience all while generating energy, excitement, and passion around AIG products.
Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
Effectively convey policy information and company procedures to all customers.
Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

What we are looking for

High School Diploma or GED from an accredited institution required/some college preferred.
Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.
Proven customer service or call center experience preferred.
Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
Advanced computer knowledge. Proficient with MS Office and strong professional typing skills required.
Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.

Interested in learning more about AIG Life & Retirement? More information can be found at https://www.lifeandretirement.aig.com/

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Keywords: American International Group, Amarillo , Customer Service Consultant, Other , Amarillo, Texas

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