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GM Clerk

Company: United Family of Stores
Location: Dalhart
Posted on: June 12, 2021

Job Description:

Summary:

The Ashley Express Support Specialist will effectively participate in the Company's Ashley Express program. This individual will display traits to promote a positive and professional environment. The Ashley Express Support Specialist will follow integrated goals and objectives to enhance business and consistently seek new and innovative methods to improve processes within the department and company.

The Ashley Express Support Specialist is responsible for the day to day management of the Ashley Express set-up process, ordering process, future development, tracking of packages and claims for wholesale customers. This person will assist with set-up and also work with customers to ensure their success. Additionally, this person will participate in overall program improvements to help improve the overall Ashley Express business.

The Ashley Express Support Specialist is responsible for providing exceptional service to internal and external customers primarily via phone and email. This position works closely with sales, credit, distribution, quality and other team members to ensure that customer orders, deliveries and questions are dealt with in the most professional manner. The Ashley Express Support Specialist will negotiate with customers, marketing specialists and/or other departments as needed to resolve issues and ensure all allocated product is shipped as scheduled.

The Ashley Express Support Specialist is also responsible for addressing and resolving customer problems, issues and concerns in a matter that is satisfactory for the customer as well as the company, while keeping customer retention top of mind.

The Ashley Express Support Specialist will maintain prompt, efficient and accurate data entry to ensure customer satisfaction. This position will exhibit superior customer service by gaining profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy. This position will provide support and assistance to internal and external customers and have the ability to be self-motivated and to be persuasive with customers, while keeping customer satisfaction as a guiding factor.

The Ashley Express Support Specialist must have the skills and ability to keep emotions under control in order to seamlessly move from one situation to the next.

Responsibilities:

* File, monitor and manage customer claims for damaged or refused items. Collaborate with distribution and/or small package carrier to ensure timely resolution and customer satisfaction. * Work with accounts, marketing specialists and internal departments, such as credit, customer service, EDI and fulfillment, set-up a dealer on the Ashley Express program; ensure that customers meet all specified criteria. * Make decisions and solve problems by analyzing information and evaluating results to optimize dealer satisfaction and company sales. * Work with multiple departments to solve issues. * Gather data and information regarding damage and delivery issues; provide to management. * Demonstrate the Company's Core and Growth Values in the performance of all job functions. * Professionally communicate with internal and external customers throughout the business day using a variety of methods while simultaneously using the computer to check on orders, delivery information, product availability and other information as requested by the customer. * Enter, process and manage customer orders for replacement parts and/or full units according to standard operating procedures. Cancel partial or complete orders as requested by customers or as needed due to discontinuation of items. Manage and maintain orders to ensure they are all addressed and handled appropriately to ensure a clean order base. * Stay current with new Company products and services. * Maintain reliable attendance. * Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup. * Complete other assignments and special projects as requested.

Keywords: United Family of Stores, Amarillo , GM Clerk, Other , Dalhart, Texas

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