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CRC- Account Representative

Company: Caprock Credit Corporation
Location: Amarillo
Posted on: June 12, 2021

Job Description:

Job Title: Account Representative
Reports to General Manager
Job Class: Full-Time


Job Summary

  • Communicate, educate, and provide customer service to customers who have vehicle loans with the company.


Essential Functions

  • Initiate outbound and accept inbound calls about status of the customer's account.
  • Provide customer service and education regarding the customer's account on each call
  • Seek out select duties and projects from supervisor in support of delinquency/currency goals
  • Negotiation, researching, and analytical skills
  • Effective time management skills and ability to prioritize and multi-task to complete daily tasks
  • Ability to perform in fast paced environment while maintaining quality results
  • Excellent customer service and telephone skills
  • Detail-oriented and strong organization skills
  • Advanced problem solving and time management skills
  • Clear, concise, and professional written and oral communication skills
  • Ability to meet goals and deadlines in a fast paced, performance driven environment.
  • Self-motivated and dependable
  • Proficient computer skills including Microsoft Office applications, internet skills, and the ability to utilize web-based research tools/search engines

Pre-Hire Requirements

  • Valid TX DL and acceptable driving record, acceptable background review, and negative drug screen


Education and Experience Required

  • High school diploma or the equivalent
  • Basic math, reading and writing skills
  • Must be able to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Must be able to interpret an extensive variety of technical instructions in mathematical or diagrammatic form
  • Must be able to deal with several abstract and concrete variables
  • Strong mental aptitude
  • Strong verbal communication skills
  • Strong personal initiative
  • Ability to use a computer and 10 key calculator
  • Type at least 50 wpm

Physical Requirements:

  • Frequent standing, walking, sitting, grasping/gripping, writing/typing, finger dexterity, working in a confined space, eye/hand/foot coordination, hearing, speaking and vison (beyond arms length).
  • Occasionally bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, reaching above shoulders and lift/carry 1-25lbs.


Working Conditions

  • The employee will work indoors in a professional office environment.


While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.

Keywords: Caprock Credit Corporation, Amarillo , CRC- Account Representative, Other , Amarillo, Texas

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