Company: Change Healthcare
Posted on: June 12, 2021
Overview of Position
The Partner Relationship Executive primarily serves mid-tier
partners and is responsible for revenue retention and growth,
partner satisfaction, new product sales, and relationship
management across the entire breadth of a partners engagement with
Change Healthcare. Uses in-depth knowledge of client industry
and/or business processes, deep knowledge of the product being sold
and technical expertise to drive and increase adoption and
utilization of company products. Demonstrates product features
beyond central functionality to help the customer achieve specific
business results and maximum value from the product(s). May
recommend specific solutions to achieve customers desired result.
Holds direct responsibility for identifying opportunities and
closing additional revenue from assigned clients, including
upselling and cross-selling of related products, accountable for
client renewal and retention results. Ensures best practices are
adopted for product use. May handle escalations and coordinate
across functional areas of the company, including Marketing, Sales,
Professional Services, Engineering, Finance, Training, and/or
What will be my duties and responsibilities in this job?
Ensures quality service and profitable business growth by
managing a portfolio of complex partner relationships. Spends
approximately 50% of time on growth and relationship management
activities and 50% on operational responsibilities.
Maintains familiarity with assigned partners business in the
context of the overall health care industry. Understands how the
partner differentiates itself in markets and creates partner value
by showing how the Change Healthcare portfolio can support/maximize
Consults with partners representatives to identify the strategic
outcomes they are seeking to achieve and coordinates the engagement
of users as well as functional and technical specialists within own
and partner organizations.
Proactively and continually assesses, clarifies, and validates
short-term needs and long-term partner objectives. Directs partner
to solutions that address partner needs.
Through strategic account planning, creates and drives to
completion partner specific revenue retention and growth strategies
for assigned partners leveraging market share intelligence data,
utilization reviews, value-based selling methods and facilitation
of training and onboarding to ensure product adoption.
Serves as partner operational guide for all aspects of assigned
partners both for existing and potential areas of partnership.
Coordinates operational and strategic activities internally to
improve partner experience and strengthen corporate processes
across Onboarding, Support, Sales, Partner Experience, Business
Intelligence, Product, IT, Partner Communications, Billing and
Finance and is responsible for coordination of activity across the
Change Healthcare enterprise.
Maintains and expands relational footprint within assigned
partners, focusing but not limited to Manager, Director, VP and
Responsible for partner satisfaction and cultivation of
references at each partner within assigned portfolio.
Creates and delivers Business Reviews and Strategic Meetings
with all assigned partners per corporate guidelines.
Maintains accuracy of partner documentation in all corporate
repositories such as Salesforce, Siebel, Qualtrics and Contract
Serves as escalation point for operational disruption across all
defined areas of partnership.
What are the requirements needed for this position?
Bachelors Degree in related area of study or equivalent
Minimum 3 years of customer-facing Account Management working
within the Healthcare industry.
Proven track record of successful management, service and/or
revenue retention and growth activities for complex customers or
Professional and effective communication skills required
including presenting in front of a large group, comfort with
conversations at a leadership level, and ability to create clarity
and improve collaboration at all levels within complex and diverse
Highly organized and capable of driving multiple projects to
What other skills/experience would be helpful to
Ability to follow standard sales process to accurately forecast
and convert opportunities into sales
Successful track record of working as a part of dynamic,
fast-paced, and growing teams that are results oriented and
Effective analytical, problem-solving, and decision-making
Experience with Excel, PowerPoint, Salesforce, and Web-based
What are the working conditions and physical requirements of
How much should I expect to travel?
Willingness and ability to travel up to 25% - 50% of time.
Employees in roles that require travel will need to be able to
qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, or veteran status. To read more about employment
discrimination protections under federal law, read EEO is the
Law at https://www.eeoc.gov/employers/eeo-law-poster and the
supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to email@example.com with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
Keywords: Change Healthcare, Amarillo , Partner Executive, Other , Channing, Texas
Didn't find what you're looking for? Search again!