Customer Relations Supervisor
Company: Amarillo Town Club
Posted on: November 22, 2021
GENERAL DESCRIPTION:Supervises and coordinates facility
operational activities related to front desk customer service,
nursery, housekeeping, youth activities, aquatics activities and
pool activities. Includes, but is not limited to the following
essential functions of the job. ESSENTIALS OF JOB:Promotes the
highest level of customer service at all levels, at all
times.Provides excellent customer service by establishing and
maintaining effective relationships with members, supervisor,
peers, fellow employees, and the public in order to maintain a high
level of customer satisfaction. (constantly)Identifies system
dysfunctions and works to resolve in a timely
fashion.(frequently)Responds to and resolves, or refers customer
concerns effectively and in a positive manner. (frequently)Under
the direction of the General Manager, supervises front desk,
housekeeping, nursery and seasonal employees, assigns duties to
employees and ensures completion of assigned tasks.Responsible for
comprehensive supervision and development of staff members assigned
to areas of responsibility, including counseling, training,
scheduling, educating and performing disciplinary action.
(constantly)Reliably completes daily assignments including, but not
limited to the following.Performs responsibilities related to
opening and closing the facility. (constantly)Conducts frequent
facility rounds in order to clean and monitor the facility,
identify equipment in need of repairs, as well assist customers.
(frequently)Maintains inventory and conducting inventory counts and
adjustments.(frequently)Conducts pool/hot tub chemical level checks
and assists in maintaining proper chemical levels per regulation.
(frequently)Conducts checks on Automatic External Defibrillator
(AED) daily. (constantly)Promotes, enforces and adheres to the
policies of the Amarillo Town Club including, but not limited to
the following.Properly checks in members and guests.
(constantly)Collects dues and fees. (frequently)Enrolls members in
the correct membership type. (frequently)Reviews completed forms.
(constantly)Enforces Amarillo Town Club rules.
(constantly)Participates in the development and performance of
comprehensive staff training.Maintains an acceptable level of
participation in educational activities for the development of
skills necessary to perform job assignment.
(constantly)Communicates effectively, accurately and systematically
with supervisor, peers, fellow employees, the membership
population, and the public.Provides accurate information to members
and the public regarding programs, pricing, hours of operation,
class schedule, etc. by phone, electronically, and face to face.
(frequently)Maintains a safe work environment and helps ensure that
established safe work habits are adhered to by all
employees.**Responds to incidents at the facility, completes
Incident Report Forms and notifies General Manager.
(occasionally)Ensures the Amarillo Town Club and its staff are
compliant with all applicable local, state and federal regulations.
(constantly)Coordinates programs and services with other
departments.Educates staff and members about fitness programming,
marketing promotions and other Amarillo Town Club programs and
activities. (constantly)Ensures sound fiscal management of company
resources.**Reconciles money accurately, and maintains petty cash
according to established procedures. (constantly)Must be able to
commit the time necessary from an attendance and punctuality
standpoint in order to accomplish the above specified Essentials of
Job. (constantly)MINIMUM REQUIREMENTS:EDUCATION: High School or GED
equivalent. College education preferredEXPERIENCE: Candidates
should have experience in management in a customer services related
field. Fitness and or wellness experience is preferred. Experience
with personnel work schedules, sales, and business office processes
are all preferential skill setsSKILLS/LICENSURE/CERTIFICATION:
Management skills, communication skills, public speaking skills,
organizational skills, customer relation skills. Must have strong
written and verbal communication skills. Individual must be able to
exercise good judgment and discretion in handling sensitive and
confidential information related to membership and employee
Keywords: Amarillo Town Club, Amarillo , Customer Relations Supervisor, Other , Amarillo, Texas
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