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Customer Relations Supervisor

Company: Amarillo Town Club
Location: Amarillo
Posted on: November 22, 2021

Job Description:

GENERAL DESCRIPTION:Supervises and coordinates facility operational activities related to front desk customer service, nursery, housekeeping, youth activities, aquatics activities and pool activities. Includes, but is not limited to the following essential functions of the job. ESSENTIALS OF JOB:Promotes the highest level of customer service at all levels, at all times.Provides excellent customer service by establishing and maintaining effective relationships with members, supervisor, peers, fellow employees, and the public in order to maintain a high level of customer satisfaction. (constantly)Identifies system dysfunctions and works to resolve in a timely fashion.(frequently)Responds to and resolves, or refers customer concerns effectively and in a positive manner. (frequently)Under the direction of the General Manager, supervises front desk, housekeeping, nursery and seasonal employees, assigns duties to employees and ensures completion of assigned tasks.Responsible for comprehensive supervision and development of staff members assigned to areas of responsibility, including counseling, training, scheduling, educating and performing disciplinary action. (constantly)Reliably completes daily assignments including, but not limited to the following.Performs responsibilities related to opening and closing the facility. (constantly)Conducts frequent facility rounds in order to clean and monitor the facility, identify equipment in need of repairs, as well assist customers. (frequently)Maintains inventory and conducting inventory counts and adjustments.(frequently)Conducts pool/hot tub chemical level checks and assists in maintaining proper chemical levels per regulation. (frequently)Conducts checks on Automatic External Defibrillator (AED) daily. (constantly)Promotes, enforces and adheres to the policies of the Amarillo Town Club including, but not limited to the following.Properly checks in members and guests. (constantly)Collects dues and fees. (frequently)Enrolls members in the correct membership type. (frequently)Reviews completed forms. (constantly)Enforces Amarillo Town Club rules. (constantly)Participates in the development and performance of comprehensive staff training.Maintains an acceptable level of participation in educational activities for the development of skills necessary to perform job assignment. (constantly)Communicates effectively, accurately and systematically with supervisor, peers, fellow employees, the membership population, and the public.Provides accurate information to members and the public regarding programs, pricing, hours of operation, class schedule, etc. by phone, electronically, and face to face. (frequently)Maintains a safe work environment and helps ensure that established safe work habits are adhered to by all employees.**Responds to incidents at the facility, completes Incident Report Forms and notifies General Manager. (occasionally)Ensures the Amarillo Town Club and its staff are compliant with all applicable local, state and federal regulations. (constantly)Coordinates programs and services with other departments.Educates staff and members about fitness programming, marketing promotions and other Amarillo Town Club programs and activities. (constantly)Ensures sound fiscal management of company resources.**Reconciles money accurately, and maintains petty cash according to established procedures. (constantly)Must be able to commit the time necessary from an attendance and punctuality standpoint in order to accomplish the above specified Essentials of Job. (constantly)MINIMUM REQUIREMENTS:EDUCATION: High School or GED equivalent. College education preferredEXPERIENCE: Candidates should have experience in management in a customer services related field. Fitness and or wellness experience is preferred. Experience with personnel work schedules, sales, and business office processes are all preferential skill setsSKILLS/LICENSURE/CERTIFICATION: Management skills, communication skills, public speaking skills, organizational skills, customer relation skills. Must have strong written and verbal communication skills. Individual must be able to exercise good judgment and discretion in handling sensitive and confidential information related to membership and employee situations

Keywords: Amarillo Town Club, Amarillo , Customer Relations Supervisor, Other , Amarillo, Texas

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