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Customer Account Representative

Company: Rent A Center Franchise
Location: Amarillo
Posted on: May 12, 2022

Job Description:

Job Description Position Title: Customer Account Representative The Customer Account Representative performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional store. The Customer Account Representative is responsible to maintain company quality standards and adhering to company policies. Principal Responsibilities --- The acquisition and maintenance of customers. --- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments --- Compliance with all applicable federal, state and local statutes --- Document all customer interaction --- Ensure company standards are met --- Fill out paperwork for sales and deliveries --- Follow monthly marketing plans and maintain internal quality control standards --- Maintain customer accounts --- All other duties deemed necessary Requirements for Customer Account Representative --- Effective organizational skills --- Established collection skills --- Good communication skills --- Handle multiple priorities simultaneously --- Learn and become proficient in POS system --- Maintain professional appearance --- Must be able to read, write and communicate effectively in person and over the phone with employees and customers --- Negotiate and resolve conflict --- Plan, organize, delegate, coordinate and follow up various tasks and assignments --- Recognize and solve problems --- Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements --- Regular and consistent attendance, including nights and weekends as business dictates General Physical Requirements --- Deliver furniture and appliances --- Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds --- Stooping, bending, pulling, climbing, reaching and grabbing as required --- Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics --- Prolonged driving and standing --- Must be able to work in and outdoors in a variety of climates and weather conditions.

Keywords: Rent A Center Franchise, Amarillo , Customer Account Representative, Other , Amarillo, Texas

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