Account Corrections Associate
Company: AIG
Location: Amarillo
Posted on: June 23, 2022
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Job Description:
AIG Life & Retirement makes a tremendous difference in peoples
lives. We help people plan to protect the future they envision and
make decisions during the most difficult moments through the
solutions and services we provide. Life & Retirement brings
together a broad portfolio of retirement, life, and institutional
products offered through an extensive distribution network. With
our customer-focused service, breadth of product expertise, deep
distribution relationships, and world-class team of talented
employees who are passionate about what they do, we provide
solutions for a brighter future. AIG is currently hiring and has
the ability to complete virtual interviews, onboarding, and
training. This position is remote work from home until it is safe
to return to the office. Therefore, the position does require
having the ability to commute to and from our Amarillo, TX or
Houston, TX office.As a member of Corrections Team, you will be
helping clients with various financial services that impact their
accounts. You will correct accounts on AIG Retirement Services
operating systems which may include but is not limited to the
following; correct product features/services to the accounts; post
funds and update required fields accurately; combine accounts;
communicate directly with advisors and other key field
representatives regarding corrective activity; ensure accuracy with
all corrective activity.What our employees like most about working
for AIG + Participating in a noble cause and helping customers
retire with dignity. + Professional development and advancement
opportunities through our career progression program which includes
eligibility requirements, an increase in responsibilities and
compensation.+ A generous benefits plan. In addition to medical,
dental, vision, FSA, and other insurance options, the benefit
package also includes:+ Paid Time Off: We offer 24 PTO days to
start and 10 paid holidays per calendar year. + A 401(k) Retirement
Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to
6% with immediate vesting, plus AIG automatically contributes an
additional 3% into your 401K regardless of if you enroll or not.We
want to hear from you today if you can+ Work closely with internal
and external customers and other departments, researching all
approaches to meet client needs.+ Maintain high work standards
reviewing and processing complex financial documents and legal
documents.+ Process correction requests while maintaining quality
review standards, and timelines.+ Use positive customer relations
skills to communicate accurately, clearly detailed and
professional.+ Learn, understand, and interpret services offered in
order to assess and correct errors to ensure compliance with
products and services sold.+ Work in a team environment, develop
working relationships inside and outside the organization, share
information and ideas with team members/management, and strive to
achieve continuous improvement and increase efficiency.+ Handle
special complex projects as assigned. Evaluate and resolve
escalated and high priority cases using research skills and
alternative approaches. Evaluate different resolutions and/or
methods of correction depending on corrective activity
requested.What we are looking for+ High School Diploma or GED from
an accredited institution required+ 2 + years/ experience creating
and/or working with Microsoft Excel spreadsheets as a tool to
prepare simple and/or complex calculations (preferred).+ 2 + years
of AIG Retirement Services experience. (preferred)+ SAP, TAPS and
Appian experience preferred.+ 1 + year of accounting and/or
bookkeeping experience is preferred.+ Excellent written customer
service skills that include the use of excel spreadsheets and
shared documents.+ Excellent problem-solving skills and the ability
to meet deadlines.+ Excellent prioritization skills to manage
caseload.To learn more about life at AIG including our Corporate
Citizenship, Diversity, Equity and Inclusion and Giving Back
programs, please visit https://www.aig.com/about-us We are an Equal
Opportunity Employer American International Group, Inc., its
subsidiaries and affiliates are committed to be an Equal
Opportunity Employer and its policies and procedures reflect this
commitment. We provide equal opportunity to all qualified
individuals regardless of race, color, religion, age, gender,
gender expression, national origin, veteran status, disability or
any other legally protected categories such as sexual orientation.
At AIG, we believe that diversity and inclusion are critical to our
future and our mission creating a foundation for a creative
workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in
each employee, seeking to ensure that our people are not only
respected as individuals, but also truly valued for their unique
perspectives. To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is
committed to working with and providing reasonable accommodations
to job applicants and employees with physical or mental
disabilities. If you believe you need a reasonable accommodation in
order to search for a job opening or to complete any part of the
application or hiring process, please send an email to
candidatecare@aig.com . Reasonable accommodations will be
determined on a case-by-case basis. In order to work from or visit
an AIG office, and in accordance with the terms and conditions of
AIGs COVID-19 vaccination policy, individuals hired into this
position will be required to attest that they have been fully
vaccinated and agree to have their vaccination status and proof of
vaccination confidentially stored by AIG. Exemptions may be
considered on a case-by-case basis in accordance with applicable
law. Functional Area: OP - OperationsEstimated Travel Percentage
(%):Relocation Provided:American General Life Insurance Company
Keywords: AIG, Amarillo , Account Corrections Associate, Other , Amarillo, Texas
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