Account Corrections Associate

Company: AIG
Location: Amarillo
Posted on: June 23, 2022

Job Description:

AIG Life & Retirement makes a tremendous difference in peoples lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide. Life & Retirement brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships, and world-class team of talented employees who are passionate about what they do, we provide solutions for a brighter future. AIG is currently hiring and has the ability to complete virtual interviews, onboarding, and training. This position is remote work from home until it is safe to return to the office. Therefore, the position does require having the ability to commute to and from our Amarillo, TX or Houston, TX office.As a member of Corrections Team, you will be helping clients with various financial services that impact their accounts. You will correct accounts on AIG Retirement Services operating systems which may include but is not limited to the following; correct product features/services to the accounts; post funds and update required fields accurately; combine accounts; communicate directly with advisors and other key field representatives regarding corrective activity; ensure accuracy with all corrective activity.What our employees like most about working for AIG + Participating in a noble cause and helping customers retire with dignity. + Professional development and advancement opportunities through our career progression program which includes eligibility requirements, an increase in responsibilities and compensation.+ A generous benefits plan. In addition to medical, dental, vision, FSA, and other insurance options, the benefit package also includes:+ Paid Time Off: We offer 24 PTO days to start and 10 paid holidays per calendar year. + A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% into your 401K regardless of if you enroll or not.We want to hear from you today if you can+ Work closely with internal and external customers and other departments, researching all approaches to meet client needs.+ Maintain high work standards reviewing and processing complex financial documents and legal documents.+ Process correction requests while maintaining quality review standards, and timelines.+ Use positive customer relations skills to communicate accurately, clearly detailed and professional.+ Learn, understand, and interpret services offered in order to assess and correct errors to ensure compliance with products and services sold.+ Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.+ Handle special complex projects as assigned. Evaluate and resolve escalated and high priority cases using research skills and alternative approaches. Evaluate different resolutions and/or methods of correction depending on corrective activity requested.What we are looking for+ High School Diploma or GED from an accredited institution required+ 2 + years/ experience creating and/or working with Microsoft Excel spreadsheets as a tool to prepare simple and/or complex calculations (preferred).+ 2 + years of AIG Retirement Services experience. (preferred)+ SAP, TAPS and Appian experience preferred.+ 1 + year of accounting and/or bookkeeping experience is preferred.+ Excellent written customer service skills that include the use of excel spreadsheets and shared documents.+ Excellent problem-solving skills and the ability to meet deadlines.+ Excellent prioritization skills to manage caseload.To learn more about life at AIG including our Corporate Citizenship, Diversity, Equity and Inclusion and Giving Back programs, please visit https://www.aig.com/about-us We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis. In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIGs COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law. Functional Area: OP - OperationsEstimated Travel Percentage (%):Relocation Provided:American General Life Insurance Company

Keywords: AIG, Amarillo , Account Corrections Associate, Other , Amarillo, Texas