Auto Repair Specialist II
Company: CarMax
Location: Canyon
Posted on: January 23, 2023
Job Description:
6176 - Amarillo - 5000 South Soncy Road, Amarillo, Texas,
79119
CarMax, the way your career should be!
General Summary:
Under general supervision, performs mechanical and cosmetic repairs
on customer and internal CarMax vehicles in accordance with all
standards described in the CarMax Certified Quality Inspection
Process and the Retail Repair Process. Additionally, performs all
customer contact functions during repairs as defined by CarMax
"Voice of Customer" processes, orders and maintains parts and
supply inventories and properly uses and maintains all CarMax Tools
and Equipment to support the store operations.
Principle Duties and Responsibilities:
- Execute CarMax Standardized work
- Engine Repair
- Advance engine performance and drivability
- Electrical systems repair
- Manual drive train and axle repair
- Brake diagnosis and repair
- Steering and suspension repairs including 4-wheel
alignments
- Heating and air conditioning repair
- Inspect vehicles per CarMax Quality Standards when needed.
- Maintain workplace cleanliness and organization in accordance
with CarMax 5S standards
- Maintain, repair, and clean shop equipment
- Interact with all customers in a friendly, service oriented
manner
- Consult with service customers regarding needed repairs
- Review repair orders for work performed and accuracy of all
labor, parts and sublet documentation for billing
- Close and invoice repair orders
- Explain all recommendations/repairs/service/maintenance
performed to ensure customer understanding
- Collect service payments and manages cash including receiving
and counting money
- Locate and receive shipments of parts
- Receive parts into inventory
- Maintain the parts inventory for neatness, accuracy (cycle
counts), and correct stocking levels
- Control service supplies to minimize waste
Additional Responsibilities May Include:
- Provide general support to store operations to maintain vehicle
inventory and meet quality standards
- Support sales by helping to assess vehicle condition during the
condition assessment process, prepping sold vehicles for delivery,
and receiving and processing vehicles being transferred into or out
of inventory
- Set up and coordinate handling of vehicles with on lot and off
lot sublet vendors when the needed work can not be performed in
house
Job Specifications:
Work requires ability to:
- New Associate Orientation Training - Operations
- Kronos Training for Hourly Associates
- Refrigerant Recycling License
- Where required by State/Local law, maintain ASE Certifications
in Steering and Suspension (A4), Brakes (A5), Heating Air
Conditioning (A7), Electrical (A6),Engine Repair (A1), Manual Drive
Train and Axles (A3) , and Engine Performance (A8)
- Read, interpret and transcribe data in order to maintain
accurate records
- Required to perform multiple duties in a high-energy,
fast-paced environment
- Lift objects that weigh as much as 50 pounds
- Speak and listen to customers/associates, both in person and
over the phone
- Demonstrate attention to detail and have manual dexterity in
both arms and hands
- Monitor shop compliance with CarMax, O.S.H.A., and EPA
standards
- Demonstrate exceptional interpersonal, communication, and
customer service skills
- Demonstrate exceptional telephone etiquette and active
listening skills
Working Conditions:
- Combination of both office and outdoor environment; may include
working at times in noisy and/or inclement weather conditions.
- May require walking or standing for an extended period of
time.
- Flexible work hours with shifts that may include nights,
weekends, and holidays.
- Wear CarMax clothing (acquired through company) at all times
working in the store.
- Follow all CarMax, O.S.H.A., and EPA standards including the
use of Personal Protective Equipment, and proper waste disposal in
required areas.
- Adhere to all CarMax policies including Attendance, Asset
Protection, Integrity and Uniform policies.
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For.
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.Required
Keywords: CarMax, Amarillo , Auto Repair Specialist II, Other , Canyon, Texas
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