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Customer Service Rep II Moen

Company: AIG
Location: Amarillo
Posted on: June 14, 2019

Job Description:

Functional Area: OP - OperationsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAmerican General Life Insurance Company Your future team AIG, one of the largest insurance organizations in the world, has career opportunities in the Life & Retirement Business. With over 900 employees and growing, AIG is one of the top employers in Amarillo. If you are looking for a career opportunity where you can learn a business that helps customers secure their financial future then we look forward to hearing from you!? As a Customer Service Rep II, you will be responsible for providing personalized and professional service to participants of Structured Settlements. You?ll do this by responding inquiries by annuitants. These inquiries my come in via mail, fax, or telephone and may require direct interaction with the annuitant / client and may require follow-up to missing information, providing guidance to annuitants by working closely with both internal and external counsel. You will work with a substantial degree of independence, and need to exhibit good judgment and a thorough understanding of Structured Settlement procedures and philosophies. Career Path Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. We provide you with the training and opportunity for development along with a pay for performance culture to earn additional recognition and bonuses. This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door within a growing division at AIG where the right candidates can accelerate and continue to grow. Your contribution at AIG As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG?s business.

  • Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation.
  • Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail.
  • Process other participant change requests (address, EFT's, etc.) within the department standards.
  • Review and process legal documents such as, Garnishments, Liens, Levies, Subpoenas, Child Supports, any and all other litigation matters, by working closely with both internal and external counsel.
  • Maintaining benefits to insure payments are going to the payees correctly
  • Coordinate duties and tasks by effective prioritization of responsibilities and time management.
  • Challenge workflows & procedures and assist in making enhancement recommendations in support of "Exceptional Service". What we are looking for
  • 3-5 year's of insurance experience preferably with immediate or deferred annuity products.
  • Attention to detail and accuracy.
  • Excellent written and oral communication skills.
  • Good problem solving and analytical skills.
  • Strong Customer and Team Orientation.
  • Ability to work independently with minimal supervision.
  • Ability to multitask and handle high work volume with tight deadlines
  • Proficient in Word, Excel, and Microsoft Windows.
  • Some College Preferred but not mandatory What our employees like most about working for AIG:
  • Employee atmosphere and people approach
  • Career path and growth potential
  • Generous Paid Time Off (AIG recognizes the importance of work life balance)
  • Generous Benefits Plan: FSA, Life Insurance, Medical, Dental & Vision Coverage
  • 401(k) Retirement Plan: Dollar for dollar matching up to 6% with immediate vesting plus an additional 3% from AIG.
  • Company opportunities for charitable participation and giving About AIG AIG is one of the world?s largest insurance organizations providing protection and financial solution, with a history dating back to 1919. Over 56,000 employees serve customers in more than 80 countries and jurisdictions around the globe. The Life and Retirement business provides Americans with protection, investment and income solutions needed for financial and retirement security. It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission ? creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Keywords: AIG, Amarillo , Customer Service Rep II Moen, Other , Amarillo, Texas

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