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Shared Services Coordinator

Company: Altice USA
Location: Amarillo
Posted on: August 16, 2019

Job Description:

Altice USA is one of the largest broadband communications and video services providers in the United States. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.Job SummaryPerforms the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff. Essential Functions

  • Directs the sales activities of 4-11 Retail Sales Agents in a store environment.
  • Ensures the sales unit attainment for the RSA is reached via motivation, development and continuous coaching.
  • Develops and implements retail sales strategies for store and serves as a strategic partner in the overall operation of the organization.
  • Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Suddenlink video, voice and data services.
  • Drives sales of Suddenlink products and services while keeping a laser focus on efficient operations to ensure maximum profitability.
  • Assesses local competitors, their assortments, and pricing trends to ensure the store remains consumer relevant and competitively positioned.
  • Conducts ongoing product knowledge training including sale scenario role playing to fine tune agents skills
  • Develops monthly and weekly Sales Plans for the RSAs including incentives.
  • Directs marketing and operational activities for the store including, but not limited to the following: merchandising and overall store maintenance.
  • Partners with other channels to drive store traffic, and participates in internal and external events to create location awareness.
  • Flexibility in traveling to alternate store locations.
  • Supervises and manages performance, attendance and training requirements.
  • Manages complete Return On Investment (ROI) of the RSA
  • Assists Retail Sales Manager with hiring and ongoing performance reviews of Retail Sales Agents
  • Works with Retail Sales Manager to develop plan of action for underperforming agentQualifications / Requirements
    • 3 years in a high volume customer service/sales environment.
    • Ability to lead and motivate a high performance sales team.
    • Ability to lead and supervise others in a retail sales environment with high sales and service focus.
    • Excellent verbal and written communication skills.Preferred Experience
      • 4-year college degree preferred or the equivalent combination of education and experience.
      • Customer service and/or sales experience preferred
      • Technological experience in voice, video and/or data preferred
      • Skill in using a Windows-based computer, experience with Word and Excel preferred Working Conditions
        • Office environmentWe are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug---free and smoke---free workplace

Keywords: Altice USA, Amarillo , Shared Services Coordinator, Other , Amarillo, Texas

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