Call Center Technician
Company: Yesway
Location: Clovis
Posted on: May 25, 2023
|
|
Job Description:
Who We Are:Yesway is one of the fastest-growing convenience
store operators in the United States. Established in 2015, Yesway
is a multi-branded platform headquartered in Fort Worth, Texas,
which operates 403 stores located in Texas, New Mexico, South
Dakota, Iowa, Kansas, Missouri, Wyoming, Oklahoma, and Nebraska. We
operate our portfolio primarily under two successful brands, Yesway
and Allsup's. Our sites are differentiated through a leading
foodservice offering, featuring Allsup's famous deep-fried burrito,
and a wide variety of high-quality grocery items and private-label
products. Our geographic footprint consists of stores located in
attractive rural and suburban markets across the Midwest and
Southwest, where we often are the convenience retail destination of
choice and effectively the local grocer. We have a successful track
record of growing through acquisitions and believe we are well
positioned to continue to solidify our market position and grow our
store count. We have received numerous industry awards for our
growth initiatives, management team, loyalty program, and our
employees' contributions to the industry. We offer competitive
wages and outstanding benefits. Yesway values employees who thrive
in a fast-paced, service-oriented, work culture and are focused on
execution and collaboration.THE OPPORTUNITY:Yesway is seeking a
Call Center Technician to join our team. Our Call Center operates
24/7/365 to support our stores and respond to general inquiries. In
this role, the Call Center Technician plays a key role in
maintaining the smooth operation of our stores by responding to
internal and external customer inquiries.Position Responsibilities
including but not limited to:* Maintain a high degree of regular
and punctual attendance;* Deliver exceptional customer service by
phone to internal and external customers by providing prompt,
friendly service, connecting with the customer and acting with a
"customer comes first" attitude;* Maintain a confident and friendly
demeanor at all times;* Take ownership of incidents and enter
appropriate information into the trouble ticket system;* When
appropriate, route calls to the appropriate resource(s);* When
one-call resolution isn't possible, follow up with the customer to
ensure satisfactory resolution of the issue; and* Must be available
to work shifts that will include weekends and
holidays.*Qualifications:* Able and willing to answer phone calls
throughout the duration of an 8-hour shift;* Able to communication
verbally and writing in English, bilingual Spanish preferred;*
Basic computer knowledge or familiarity with a computer;* Ability
to learn new information and skills quickly;* Strong attention to
detail to properly resolve and route calls;* Ability to communicate
clearly, accurately and professionally; and* Ability to work
independently or as part of a team.Salary is commensurate with
experience. This available shift to work for this position is 8:00
am- 4:00 pm Wednesday- Sunday with Monday and Tuesdays off.YESWAY
IS AN EQUAL OPPORTUNITY EMPLOYER.
Keywords: Yesway, Amarillo , Call Center Technician, Professions , Clovis, Texas
Click
here to apply!
|