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Customer Service/Vendor Negotiations Representative (Amarillo)

Location: Amarillo
Posted on: November 18, 2021

Job Description:

Assigner I(Customer Service / Vendor Negotiations)Out of State Okay AZ, NV, ID, OH, TX, OR, UT onlyWorking from Home OpportunitiesWe are looking for a Customer Service oriented individual with the ability to negotiate with licensed vendor appraisers and who has experience working in a Call Center environment.The Assigner I position is considered an entry-level role, and assumes the role of assigning basic appraisal orders in a timely manner. This position will be responsible for reaching out to various licensed vendor appraisers and making determinations of assigning the appraisal orders to the vendors accordingly.The Assigner I may need to negotiate fees and will provide the appropriate assistance in helping to solve any issues that may come up during the assignment of appraisal orders.Essential Job Duties and ResponsibilitiesHandles basic assignment of appraisal ordersAssign client appraisal orders to the most qualified licensed vendor appraisers in our databaseEnsure that all outstanding orders are completed and submitted by the vendor due date and timeReview and ensure that the vendor s product offering, quality, and fee schedule are in line with the client and the Company s guidelinesCollaborate with vendors to ensure on time delivery of reports to the clientEffectively resolve problems that may lead to a delay in receiving the reportServe as a conduit between Vendor to clients and borrowersMake appropriate notations in the order file that describe the current status of the orderProvide feedback about vendor performance to vendor managersPartner with client service managers to resolve client delays, questions, concerns, etc.On time assignment of all client orders to the most qualified vendorProvide vendor managers with key information regarding vendor coverageResolve pre confirmation order delays or problemsNegotiate client fees and due ratesHandles inbound calls from the Vendor Hotline in support of the assignment functionPerform office support functions including data entry, and related duties as assignedQualifications and SkillsMust have High School Diploma or its equivalentSome College or higher preferredMust have 1 3 years experience in customer service, call center environment experience1 3 years experience of inside sales experienceMust have prior knowledge of Customer Service principalsPrior Real Estate and Appraisal management knowledge preferredDetailed oriented with excellent analytical skillsExcellent verbal and written communication skillsAbility to resolve problems and remove barriers to problem resolutionProven ability to work in a complex, dynamic and ambiguous environmentExcellent negotiation skillsMicrosoft Office Suite (Word & Excel) intermediate level and aboveBenefits: Health Benefits such as Medical, Dental, Vision, Employee Assistant ProgramHealth Savings Account, Healthcare and Dependent Care Flexible Spending AccountsVoluntary Benefits such as Additional Life/AD&D, Disability, and more401(k) Employer MatchCompetitive WagesWork from Home OpportunitiesPaid HolidaysPaid Time OffWeekday SchedulesTraining and SupportIf interested, please follow the Apply link to be redirected to our Careers Page.Or you can also apply directly on our careers page: AA-EOE F/M/Disability/VetJob Type: Full-timePay: $16.50 - $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceWork from homeSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayEducation:High school or equivalent (Required)Experience:Customer Service, Call Center: 1 year (Required)Inside Sales or Vendor Negotiations: 1 year (Preferred)Work Location:Multiple locationsWork Remotely:Yes Associated topics: agente de servicio al cliente, associate, call center associate, customer care, customer service specialist, product support, representative, service, support, telephone Associated topics: associate, call center, client, customer service, platform support, service representative, technical support, telephone, telephone service representative, tsr Associated topics: associate, clerk, customer service representative, customer service specialist, internship, phone, rep, service agent, service specialist, telephone Associated topics: call center specialist, customer care, customer care associate, customer service representative, customer service specialist, platform support, service, technical assistant, telephone, tsr Associated topics: answer, client, client service, customer service, customer service associate, service, support, system support, technical assistant, technical support Associated topics: agente de servicio al cliente, call center representative, clerk, customer care specialist, internship, product support, rep, service, support, telephone service representative Associated topics: associate, call center, call center representative, customer care specialist, customer service associate, customer service representative, internship, platform support, system support, tsr

Keywords: PCV MURCOR, Amarillo , Customer Service/Vendor Negotiations Representative (Amarillo), Sales , Amarillo, Texas

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