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Guest Service Representative

Company: Conquer The Day LLC
Location: Amarillo
Posted on: May 14, 2022

Job Description:

Job DescriptionGUEST SERVICE REPRESENTATIVEJob DescriptionJob Title: Guest Service RepresentativeReports To: General ManagerFLSA Status: Hourly, Non-exemptDepartment: Customer ServiceDivision: NAPosition InformationCompany: Edit Clean LLCPosition: Guest Service RepresentativeStatus: Part TimeShift: First (Day), Second (Afternoon)Req #: 4529474Job Category: Customer ServiceSummary:Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide exceptional customer service to customers
  • Serve as primary liaison with customers
  • Greet and assist all walk-in customers in the store
  • Meet, greet, and assist all valet drive-up customers at their car
  • Process customer phone and personal relations
  • Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns
  • Sort and examine articles, picking out those that may need hand spotting, or stain treatment
  • Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register
  • Consistently ensure cash drawer accuracy
  • Follow Company's new customer protocol
  • Attend Company offered ongoing training and educationSkills:
    • Oral Communication Skills
    • Written Communication Skills
    • Customer Service
    • Organizational Skills
    • Project Management
    • Time Management
    • Phone Communication Skills
    • Understanding of POS systemEducation/Experience:
      • One+ year(s) direct customer service experience
      • 2 or more years retail clothing experience
      • Knowledgeable of fabrics and fashion

Keywords: Conquer The Day LLC, Amarillo , Guest Service Representative, Sales , Amarillo, Texas

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